In the unusual event that you are not entirely satisfied with your purchase, Tecni Ltd will be happy to send you a replacement product or provide you with a full refund of the purchase price. Please note, however, that manufactured cable assemblies, cut lengths of wire rope and cut lengths of chain cannot be returned unless there is a quality issue.
Please let us know which items you are returning, and a brief reason for returning the item then return the item within 14 days of receipt for a replacement or a refund. In the unlikely event of an item being defective, Tecni Ltd will also pay the carriage charge incurred in returning the item to us from an onshore UK destination.
Before returning any item, please ensure that you get a "Return Authorisation" number. To get this, please email firstname.lastname@example.org with the despatch note number which begins with SO - followed by six numbers (e.g. SO001234). We will then send you a "Return Authorisation"(RA) number by return email. Registered Customers can obtain return authorisation numbers via the My Account tab on this website (you must be logged into your account to use this feature) - or email us the information as above if preferred.
Cancellations prior to despatch
You can cancel your order at any time * before the order actually leaves our premises (usually 15:00 hrs UK time).If you cancel after your card has been charged we will credit your card or account for the full charge within 24 hours. * Please note that customised products made specially for a customer cannot be cancelled or the products returned unless the product is faulty.
Cancellations after despatch
Orders cancelled after the order has left our premises will be treated as unwanted goods, and can be returned * (please see returns policy above), but the delivery charge will not be refunded for non-faulty goods. We will credit your card or account for the full charge within 24 hours of the goods being received back at our premises in the condition supplied. * Please note that customised products made specially for a customer cannot be cancelled or the products returned unless the product is faulty.